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Flexible Delivery Options

New Premium Delivery Option Available
For delivery within the UK, please see the table below for your delivery options:
 
  Order value less than £29.00 Order value more than £29.00
Mainland UK
Super Saver £3.99 FREE!
Premium £7.45 £5.95
Highlands, Islands and Northern Ireland
Super Saver £4.99 £2.00
Premium £8.45 £6.95
Orders weighing less than 1kg
Super Saver £3.99 FREE!
Premium £6.45 £4.95


Our delivery options explained:


Super Saver:
Our Super Saver service offers delivery of your order within 3-5 days from the time of dispatch, excluding Sundays.
This is a 48 hour fully tracked email service from the day of despatch from our warehouse.


Premium:
Our Premium service offers quicker delivery of your order in 1-2 days from the time of dispatch, excluding Sundays.
This is a 24h fully-tracked next day service from the day of despatch from our warehouse. Delivery is made by DPD 'Follow My Parcel' and includes the following benefits;

  • A 24h fully track-able interactive email/text service allowing you to change the delivery date or leave with a neighbour.
  • A one hour time slot for delivery including the name of your driver (UK mainland only).
  • A final 15 minute countdown to delivery, where you can even watch your driver on his way to you!

International
Unfortunately, we do not offer shipping outside of the UK.

    RETURNS POLICY

    General Products: If for any reason you are not satisfied with any item you have purchased from us (excluding medicines), you may return it if you notify us within 14 days of receiving it. The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us.

    Medicines: We regret that we cannot, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold.

    If for any reason your return is a result of an error on our part, it will be accepted if we receive the product within 28 days of the order.

    Any return which does not meet the conditions set forth above will not be refunded or replaced.

Customer Support

0844 802 8888

info@bestpet.co.uk