General Products: If for any reason you are not satisfied with any item you have purchased from us (excluding medicines), you may return it if you notify us within 14 days of receiving it. The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us.
Medicines: We regret that we cannot, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold.
If for any reason your return is a result of an error on our part, it will be accepted if we receive the product within 28 days of the order.
Any return which does not meet the conditions set forth above will not be refunded or replaced.